We are an on-line shop and we sell our products only by orders made through our Website. This means that we don;t sell products directly in our headquarters.
Delivery time and tracking information
We ship our products to EU countries only and ensure quick delivery time, provide insurance for the goods and a high quality of service. We send packages via GLS courier and X-press Couriers.
After we send out your order, you will receive an e-mail with the tracking number. Sometimes tracking information isn't available. This may be due to the timing of tracking-database updates by the carrier or the sophistication of a particular carrier's tracking system.
If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, your package should still arrive on time.
The courier must deliver your order without any damage. Couriers will ask you to sign a delivery reciept. After that, you can open the package and check its contents. If the contents of the package are damaged, you should r prepare a claim in the presence of the courie, which will be needed for further investigation.
All shipments in our warehouse are packed and checked by two people who monitor each other. The shipment is wrapped in tape with the company's logo. In a situation where the consignment looks like it has been interfered with by others (damaged tape or packaging), you can refuse to accept the order. You should inform the store's employees about this situation.
With each order we send an invoice to our customers, which is proof of purchase. Additionally, some products may have a manual and/or warranty card.
|Country of delivery||Delivery cost||Minimum Order Value|
|UK||£6 - payment in advance + delivery via courier service||£20|
|£9 - payment in advance + express delivery via X-press Couriers|
|FREE DELIVERY - if your order is £70 or over (X-press Couriers +£3)|
|Poland||£1.80 - delivery via InPost Paczkomaty||£9|
|£1.80 - payment in advance + delivery via courier service|
|£2.70 - COD + delivery via courier service|
|FREE DELIVERY - if your order is £27 or over|
|Germany||£3.6 - payment in advance + delivery via courier service||£18|
|FREE DELIVERY - if your order is £72 or over|
|Czech Republic, Slovakia||£1.8 - payment in advance||£9|
|£2.7 - COD|
|FREE TRANSPORT - if your order is £27 or over|
|Greece, Spain, Italy||£15||£36|
|Other EU countries*||£8||£18|
* European Union:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (without the Azores Islands and Madeira Islands), Romania, Scotland, Slovakia, Slovenia, Spain (without the Canary Islands, Ceuta and Melilla), Sweden, United Kingdom, Wales.
Shipping costs to the Azores Islands, Madeira Islands, Canary Islands, Ceuta and Melilla are £15.
We ship only to EU countries (except Cyprus, Malta, Portugal and Croatia).