We are an on-line shop and we sell our products only by orders made through our Website. It means that we are not selling products directly in our headquarters.

At the time of delivery consists of:
- prepare your orders and shipping: max. 2 business days
- time of delivery by courier: 3 (max. 4) business days

Delivery time and tracking informations

We ship our products to UE countries only and ensure quick delivery time, guarantees an insurance of the goods and a high quality of service. We send packages via GLS courier and X-press Couriers.

After sending out your order, you will receive an e-mail with the tracking number. Sometimes tracking information won't be available. This may be due to the timing of tracking-database updates by the carrier or the sophistication of a particular carrier's tracking system.
If you don't see any tracking data for your shipment, and the estimated delivery date has not yet passed, your package should still arrive on time.

Packages

The courier has to deliver your order without any damage. Couriers will ask the client for signing a delivery reciept. After that, the client can open the package and check it's content. If content of the package is damaged, the client should, in the presence of the courier, prepare a claim, which will be needed for further investigation.

All shipments in our warehouse are packed and checked by two people, mutually controlling themselves. The Shipment is wrapped in a tape with a company's logo. In a situation where the consignment is bearing marks of the interference of others (damaged tape or packaging), the buyer can refuse to accept his order. Buyer should inform the store's employees about this situation.

With each order we are sending an invoice to our customers, which is a proof of purchase. Additionally, some products may have a manual and/or warranty card.

 

Country of delivery Delivery cost Minimum Order Value
Poland 3 € - delivery via Paczkomaty InPost 15 €
3 € - payment in advance + delivery via courier service
4 € - COD + delivery via courier service
FREE DELIVERY - if your order is 35€ or over
Germany 5 € - payment in advance 15 €
8 € - X-press Couriers
FREE DELIVERY - if your order is 100 € or over (X-press Couriers +3€)
Czech Republic, Slovakia 3 € - payment in advance 15 €
4 € - COD
5 € - X-press Couriers
FREE TRANSPORT - if your order is 35 or over (X-press Couriers +2€)
UK 7.9 € - payment in advance + delivery via courier service 30 €
FREE TRANSPORT - if your order is 100 or over
Greece, Spain, Italy 20 € (X-press Couriers +5€) 50 €
Other EU countries* 10 € (X-press Couriers +5€) 25 €

* European Union:
Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal (without Azores Islands and Madeira Islands), Romania, Scotland, Slovakia, Slovenia, Spain (without Canary Islands, Ceuta and Melilla), Sweden, United Kingdom, Wales.
Shipping cost to: Azores Islands, Madeira Islands, Canary Islands, Ceuta and Melilla is 20 €.

COD is only available for shipments to Poland, Czech Republic and Slovakia.

We ship only to EU countries (except Cyprus, Malta, Portugal and Croatia).

 

Cool Sport sp. z o.o. sp. k. No. Court Registration System: 0000658566 VAT-ID: 677-19-50-257 National Business Registry Number: 351331311 Head office: ul. Handlowców 2, 32-085 Modlniczka

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